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· Install computer equipment and its peripherals both for full network set-up and for end-user workstations.
· Printing, Scanning, and copier services. Provide primitive training to end-users
· End-user support for all user devices including PCs, Tablets, and Mobile phones
· Receiving user calls and inquiries and responding according to agreed SLA
· Escalating problems to vendor and following up until case closure
· Reporting user requests and problems to the IT Management
· Enhancing user productivity by suggesting new solutions or enhancements to existing ones
· On-call support outside of working hours according to agreed SLA
· Asset Management for all IT Assets
Hands-On technical experience in deploying, configuring, and supporting Infrastructure standard applications including but not limited to (Windows client, Drivers, Outlook, Antivirus, mobile applications, office, Autodesk,)
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