- Routing & Scheduling
- Develop and optimize delivery and return routing plans to meet efficiency, time, and cost objectives.
- Analyze data to predict delays, identify bottlenecks, and adjust routes to enhance reliability.
- Collaborate with transportation teams and third-party carriers to manage on-time pickups, deliveries, and returns.
- Delivery Management
- Supervise the daily delivery process, ensuring shipments reach customers accurately and on time.
- Track delivery KPIs such as delivery accuracy, on-time percentage, and customer satisfaction, implementing improvements as needed.
- Resolve issues related to delays, incomplete deliveries, and customer complaints with a focus on high service standards.
- Return Logistics Coordination
- Manage and streamline the return logistics process, ensuring seamless returns from customers back to warehouses.
- Analyze return data to identify trends and improve return policies and processes.
- Collaborate with warehouse and customer service teams to address issues with returned items, including inspections, quality checks, and restocking.
- Data Analysis & Reporting
- Utilize logistics software to track, analyze, and report on delivery and return performance metrics.
- Generate reports and insights to inform strategic decisions, enhance routing accuracy, and improve delivery and return processes.
- Process Improvement
- Identify areas for process enhancement in logistics routing, scheduling, and return handling.
- Lead initiatives to improve workflow efficiency, reduce operational costs, and enhance quality and accuracy across logistics operations.
- Stakeholder Communication
- Act as the primary contact for logistics inquiries related to deliveries and returns.
- Maintain clear communication with logistics managers, suppliers, and partners to ensure alignment on logistics goals and timelines.
Education: Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.Experience: 4:6 years of Experience in logistics with a focus on delivery, returns, and routing, preferably in a senior or specialist role.Home appliances experience is Preferred.Skills and CompetenciesKnowledge of logistics management systems (e.g., SAP, TMS) and advanced Excel skills.Strong ability to analyze complex routing data, track KPIs, and identify trends for continuous improvement.Excellent communication skills.Problem-solving abilities to address logistical challenges in routing, delivery, and return processes.Detailed-Oriented.V.Good in English.