Position Purpose

The Patient Support Program Patient Care will assist the Patient Care Leader in managing drug access program(s) in the region. The job holder is required to help represent Axios in daily meetings with patients, and doctors and carry out administrative duties which will be both field and office-based.

Duties and Responsibilities

• Effectively assist the Patient Care Leader in managing a drug access program(s) by liaising with hospitals, pharmacies, and patients
• Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
• Ensure that current patients receive their drugs quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real-time” as patients proceed through the program
• Maintain and update electronic program files, including patient and quality assurance data
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
• Conduct administrative duties for the office
• Conduct all program activities through the exclusive use of Axios’ Patient Management System (PMS)
• Additional duties as required
  

Relationships

• Work closely with program team members
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff