The Sales Support role in Heliopolis, Cairo, is a vital position within the FMCG industry, focusing on enhancing the efficiency of the sales team and ensuring customer satisfaction. This role is ideal for individuals looking to kickstart their careers in sales support, providing a unique opportunity to learn and grow in a fast-paced environment. The successful candidate will assist in various administrative tasks, support sales representatives, and contribute to the overall success of the sales department.

Responsibilities:

1. Assist the sales team in preparing sales presentations and proposals.
2. Manage and maintain customer databases and records.
3. Coordinate with other departments to ensure timely delivery of products to customers.
4. Respond to customer inquiries and provide necessary information regarding products and services.
5. Track sales metrics and prepare reports for management review.
6. Support the organization of sales events and promotional activities.
7. Assist in the development of marketing materials and sales collateral.
8. Participate in training sessions to enhance product knowledge and sales techniques.
9. Help in resolving customer complaints and issues effectively.
10. Maintain a positive relationship with clients to encourage repeat business.

Preferred Candidate:

1. Strong communication skills, both verbal and written.
2. Ability to work collaboratively in a team environment.
3. Detail-oriented with excellent organizational skills.
4. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
5. Quick learner with a proactive attitude towards problem-solving.
6. Basic understanding of sales processes and customer relationship management.
7. Ability to multitask and manage time effectively.
8. Willingness to learn and adapt to new challenges.
9. Positive attitude and a customer-centric approach.
10. Previous internship or experience in sales or customer service is a plus.

Skills

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational and time management abilities.
• Basic knowledge of sales and marketing principles.
• Ability to work under pressure and meet deadlines.
• Customer service orientation.
• Analytical skills for tracking sales metrics.
• Teamwork and collaboration skills.