Position Overview
Responsible for managing, maintaining, and supporting a school information system. This role ensures the smooth operation, security, and efficiency of the applications while providing technical support to users, collect the new requirements form the users and work closely with development teams and IT department to implement new features and enhancements in existing applications. Also, participate in the testing and deployment of new versions, ensuring quality assurance.
Key Responsibilities
- Application Management:
- Monitor application performance, identify bottlenecks, and troubleshoot issues proactively.
- Provide first-level technical support to end-users, addressing basic issues related to functionality and access.
- Applying the institution polices and access rights for the end users.
- Work closely with development teams to implement new features and enhancements in existing applications.
- Participate in the testing and deployment of new versions, ensuring quality assurance.
- Collaboration with Development Teams:
- Troubleshooting:
- Help diagnose and resolve application issues with a collaboration with development team.
- Document common issues and solutions to improve future troubleshooting processes.
- User Assistance:
- Support users by answering questions and providing guidance on application usage.
- Assist in creating user documentation and training materials.
- Monitoring and Reporting:
- Help monitor application performance and report any irregularities or issues to senior team members.
- Assist in preparing reports on application usage and performance metrics.
- Development and Enhancement:
- Participate in team meetings and contribute ideas for process improvements.
- Documentation:
- Maintain accurate documentation of application configurations, procedures, and user guides.
- Help organize and update technical documentation as needed.
Bachelor’s degree in Computer Science, Information Systems, or a related field.0-2+ years of experience in administering applicationsExperience with database management systems, particularly SQL Server.Technical Skills:Proficiency in .NET technologies, including ASP.NET, .NET Core, and C#.Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Angular or React is a plus.Experience with cloud platforms (e.g., Azure) for deploying and managing applications.Soft Skills:Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and collaboratively in a team environment.Detail-oriented with strong organizational skills.Language Skills:English: Proficient in reading, writing, and speaking; necessary for technical documentation and communication with international users.Certifications (optional but preferred):Microsoft Certified: Azure Administrator, Microsoft Certified: .NET Developer, or equivalent certifications.