At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
About the opportunity:
The successful candidate will be responsible for providing exceptional customer service within the MENAT Customer Service Department. Be the first point of contact for all customer inquiries, owning resolution or escalation as appropriate. Answer customer telephone inquiries, liaise with all departments, and investigate customer issues. Process orders received by phone, fax, or email, whilst aspiring to deliver a world-class service.
You'll get:
- Telephone order processing - the keying of telephone orders ensuring all security standards are maintained
- Email order processing - the keying of manual orders onto our internal systems in a timely and accurate manner
- Order queries and issues - liaising with all relevant IM departments to resolve order queries and issues
- Client issue resolution - owning and investigating all customer-generated issues across all IM products, ensuring that the customer is continually updated at all stages
- Email indexing - the process of signposting all email traffic that arrives within the department to a specific area
- Callbacks - proactive process for informing customers of unfulfilled orders
- Communicators - internal tracking process to resolve customers' inquiries
- Outbound calls - contacting customers to discuss any information related to their order requirements
Your QualificationsVery good level of EnglishBachelor degreePrevious experience in Customer ServiceWhat we offerAchievable career pathBe part of an ever-evolving global organization focused on transformation and innovation.A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.Global connectivity to learn from 26,000+ teammates across 52 countries.Be part of a winning team who embraces diversity, inclusion, and our differences