Company Description
RAYA Customer Experience (RAYA CX) is a premier provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Since 2001, RAYA CX has been the trusted partner for customer service, technical support, and global services. Located in 6th of October, Egypt, RAYA CX delivers integrated business process outsourcing solutions with a focus on advanced technology, continuous improvement, and innovation.
Role Description
This is a full-time, on-site role for a Quality Assurance Supervisor at RAYA CX. The Quality Assurance Supervisor will be responsible for implementing and managing quality control measures, ensuring compliance with quality standards, conducting quality assessments, and analyzing data to drive continuous improvement in customer experience processes.
Qualifications
- Quality Management, and Quality Assurance skills
- Analytical Skills
- Background in Call Center is Mandatory.
- Strong attention to detail and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Bachelor's degree Business Administration, or related field.
- COPC Certificate is mandatory.