Help Desk Specialist
- Provide first level contact and convey resolutions to customer issues
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
Help Desk SpecialistProven working experience in providing Help Desk support.Good in English.Working knowledge of help desk software, databases and remote control.Strong client-facing and Communication skills.Advanced troubleshooting and multi-tasking skills.Customer service orientation.BS degree in Information Technology, Computer Science or equivalent.Utilize excellent customer service skills and exceed customers’ expectationsPreserve and grow your knowledge of help desk procedures, products and servicesMCSA and CCNA good knowledgeGood in knowledge install OS, MS office, Apps troubleshooting, local user and domain user, business mails, exchange, office 365.