- Handle reservation inquiries using computerized reservation systems to assist in making any related accommodation reservations for customers
- Identify your customers in cooperation with the team and head
- Answer inquiries from potential customers regarding reservations and accommodations, provide information about services, rates, and availability
- Quick in getting back to guests through all way of communications not exceed 10-15 minutes
- Process payments for reservations and confirmation details to customers
- Assist customers in planning accommodation arrangements by offering recommendations and information about different options
- Handle changes, cancellations, or upgrades to existing reservations
- Focal point with assigned guests, interact directly with guest in solving any issue related to their reservations either staff related or maintenance related.
- Maintain accurate records / report of reservations and all transactions
- Record all positive feedback from customers to focus on more improvement
- Record all negative feedback, raise to quality and optimization division
- Ask guests to register a feedback online through google
- Monitor all check-in and check-out date and time through phone / written communication, record any delay and raise it to the concerned staff to do the needful.
- Keep guests updated on any related issue to their booking on behalf of the organization
- Call guest before check-in to ensure all details and after check-out to have a quick survey, report to management
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Bachelor Degree or equivalent certificateTraining certificates or equivalent experience preferredSufficient Experience with reservation systems and softwareAbility to interact perfectly and achieve the customer’s satisfaction Strong communication skills, both written and verbalAbility to work well under pressure and in a fast-paced environmentExcellent customer service skillsStrong attention to detail and organizational skillsDetail oriented, ProactiveTime management