INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing  

Job Description

The job holder of this position is responsible for overseeing day to day personnel operations, confidential certificate issuing, employee relations management etc., and ensuring adherence to policies.

Key Responsibilities

• Act as the Account Manager for assigned Division in any advice or support required to ensure they understand & follow all relevant HR policies, processes and standard operating procedures so that work is carried out in a compliant and consistent manner

• Implement related HR Operations activities under minimal supervision

• Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

• Liaise with Banks regarding employees & company related matters

• Revise bonuses, schooling fees entitlements and any financial reports before submitting to the Payroll Department

• Prepare, send, follow up and process Financial Remuneration Forms

• Provide guidance in letters offering and internal memos (salary certificates, NOCs)

• Assist employees with their day to day queries , guide them on policies & procedures and assist with their needs from the HR Operations Department

• Coordinate with the insurance companies for additions/deductions and renewals

• Liaise with Management for probationary period confirmation

• Coordinate & manage hiring & onboarding support: follow up on visa / labour card applications, arrival of new comers from out of country, start date etc.

• Initiate, update and maintains employees’ confidential and financial records on HRMS (promotions, raises, performance appraisals...)

• Analyse HR data & prepare staff turnover reports (New Comers, Leavers and total headcount), KPI report of services and internal memos provided

• Follow up and ensure HR services dues and invoices with different stakeholders are posted on the system and processed on timely manner.

• Participate in relevant projects and community activities as and when needed

What you’ll need to succeed  

•   Fluency in English 
•   Min 4 years of Experience in HR operations 
•   Having strong Analytical and communication skills
•   Having problem solving skills 
•  Strong stakeholder management skills 
•   Microsoft office proficiency 

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.