- Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
- Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
- Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Ensure compliance with national and local business regulations, and take appropriate action when necessary
- Develop and implement operational strategies to improve efficiency, productivity, and profitability
- Oversee all operational departments, including finance, marketing, business operations, human resources, and customer service
- Establish and monitor key performance indicators (KPIs) to ensure operational goals are met
- Develop and manage the company budget, ensuring that all expenses are within budget
- Analyze financial and operational data to identify areas for improvement
- Collaborate with other leadership team members [CEO, CFO, CMO, CTO], develop and implement business strategies
- Develop and maintain relationships with key stakeholders, including customers, suppliers, partners, and the board of directors
- Ensure that all company policies and procedures are followed
- Stay up-to-date with industry trends and best practices to identify opportunities for growth and improvement
Bachelor’s degree in Business Administration, Management, or a related fieldMinimum of 8 years of progressive experience in executive leadership roles, with at least 5 years of experience as a COO or in a similar C-level capacityProven experience in overseeing and managing diverse functional areas, such as operations, finance, human resources, and/or supply chain managementTrack record of successfully developing and implementing strategic plans and initiatives that have resulted in increased profitability and business growthStrong leadership skills with a proven track record of successfully managing cross-functional teams and driving organizational growthExcellent business acumen and problem-solving skills, with the ability to analyze complex situations and make sound decisionsExceptional interpersonal and communication skills, with the ability to effectively collaborate and build relationships with stakeholders at all levelsProficient in financial management and budgeting, with the ability to develop and implement strategies for optimizing operational efficiency