- Respond promptly and accurately to customer inquiries via phone and chat.
- Identify customer needs and assist them in utilizing specific features.
- Update internal databases with information about technical issues and helpful discussions with customers.
- Monitor customer complaints on social media and engage with them to assist.
- Follow up with customers to ensure their technical problems are resolved.
- Gather customer feedback and share it with the team.
0-2+ years of experience working as a Customer Service Representative or in a similar role in customer serviceExcellent communication and problem-solving skillsAbility to empathize with customers and build rapportStrong multitasking skillsPatience in handling challenging situations