- Respond to requests and homeowners’ queries in a timely manner.
- Respond to outcall requests by homeowners’ when required.
- Liaise with other units to solve any homeowner complain within the requested duration.
- Respond to any inquiries or complain written in the social media platforms from the current homeowners.
- Discuss and implement community communication initiatives to increase the homeowner’s satisfaction.
- Provide accurate, valid, and complete information to the homeowners once needed.
- Keep records of homeowners complains and track solving any problems with other departments.
- Effectively communicating with internal teams to enhance the town services and fulfill the homeowners’ requests.
- Responsible for periodical Town Tour in site to inspect and audit the living zones.
Knowledge, Skills and Experience
- Bachelor’s degree in business administration or any other similar fields.
- Ideal experience: 3 years of experience in related field.
- Skills: Exceptional oral and written use of English language, Exceptional communication skills
- Proficient in Microsoft Office, Excel, Word and Outlook