- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Fluent in both German & English languages.Familiarity with our industry or have a medical background is a plus.Ability to work independently and as part of a team.Excellent communication and problem-solving skills.Multi-tasking abilities.Bachelor’s degree.