- Understand customer needs and offer solutions and support
- Organize and coordinate sales representatives schedules
- Research potential leads from business directories, web searches, or digital resources
- Recruit, hire, and train new sales representatives
- Receive and report on all sales leads
- Supervise sales representatives and assistants
- Answer potential customer questions and follow-up call questions
- Work with sales team when closing sales
- Track weekly, monthly, and quarterly performance and sales metrics
- Meet all sales quotas and goals
- Assist sales representatives and team to meet and exceed goals
Bachelor's degree in business administration, business, or related field preferredFive (5) years' previous experience in customer support, client services, sales, or a related fieldDemonstrated and proven sales resultsBasic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar softwareFocused on customer serviceExcellent verbal and written communication skillsPersuasive and goal-orientedIn-depth understanding of company services and its position in the marketExcellent customer care and focus; ability to assess customers' needs and provide correct answer, path, troubleshooting, or method for a positive customer experienceAbility to multitask, prioritize, and manage time efficiently