Relationship Associate Officer

ubaTaeCJ - Egypt - Cairo Egypt

Organization Unit Purpose: The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.


Job Purpose: To answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.


Job Responsibilities:

- Respond to customer inquiries with regards to banking products and services.

- Research required information using available resources.

- Handle and resolve customer Internet Banking inquiries and general complaints

- Complete call logs

- Route service requests to appropriate departments

- Capture every mandatory information with accuracy while raising service requests

- Provide customers with product and service information and route calls to appropriate resources

- Provide precise and accurate information to customers

- Follow up with customer calls where necessary

-Adherence to standard work procedures while handling customer calls

-Comply to information security and data privacy policies

Skills

  • Customer Service
  • Performance Management
  • Problem Solving
  • Team Working
  • Personal Effectiveness
  • Knowledge of CRM systems (preferred)
  • Basic Knowledge of Ms Office
  • Telephone etiquette
  •  Excellent communication skills (written & verbal) The ability to multi-task
  • The ability to work under stress
  • Excellent interpersonal skills
  • Basic Problem Solving Skills
  • Basic Negotiation Skills
  • Excellent typing skills
  • Customer handling skills
  • Thinking out of the box (Skills
Post date: 22 August 2024
Publisher: Bayt
Post date: 22 August 2024
Publisher: Bayt