.Overview of the role

The primary responsibility of a Retail Sales Assistant at Al Futtaim Stores is to play a crucial role in enhancing the customer experience and driving sales within the dynamic retail environment. The focus is on creating a welcoming and enjoyable shopping atmosphere for customers, aligning with the brands commitment to providing the best selection of products.

What you will do

• Warmly greet and engage customers upon their arrival.
• Conduct consultations with customers to comprehensively understand their preferences and requirements regarding merchandise.
• Demonstrate and articulate product features, helping customers make informed decisions by suggesting suitable options based on their needs.
• Address customer inquiries regarding merchandise, providing clear and accurate information.
• Assist customers in the decision-making process, offering guidance and support to enhance their shopping experience.
• Efficiently retrieve merchandise from various locations, including the sales floor, stock room, or other inventory areas; facilitate special orders as needed.
• Utilize the store's point-of-sale system to process customer payments accurately and efficiently.
• Manage returns and exchanges, ensuring a seamless and customer-friendly process.
• Take on additional responsibilities and tasks as assigned, contributing to the overall efficiency and success of the retail operation.

Skills

Required Skills to be successful

• Exceptional verbal communication skills, fostering effective interaction with customers.
• Demonstrated excellence in active listening, ensuring a thorough understanding of customer preferences and concerns.
• Proficient in sales techniques and possesses outstanding customer service skills.
• In-depth knowledge of the merchandise available for sale, enabling informed assistance and guidance.
• Proven ability to anticipate and meet customer needs through insightful recommendations.
• Adept at recommending suitable merchandise based on customer requirements and preferences.
• Capable of operating the store's point-of-sale system, or quickly acquiring proficiency through learning initiatives.

What equips you for the role

• High school diploma or equivalent preferred.
• Previous retail experience preferred.