Hotel Operations Manager - Luxor page is loaded

Hotel Operations Manager - Luxor

locationsProperty - Luxor time typeFull time posted onPosted Today job requisition id253493

THE JOB*:

Join The Luxor Hotel team as we seek a talented Hotel Operations Manager! In this role, you'll provide crucial support to the Senior Hotel Manager, leading our Front Desk team to achieve operational and financial goals. Take charge of executing strategic plans, ensuring top-notch customer satisfaction, and delivering exceptional guest experiences.

THE DAY-TO-DAY:

Customer Service: Ensuring high-quality customer service standards are met and maintained throughout the hotel, addressing guest concerns or complaints promptly and professionally.
Operational Efficiency: Implementing processes and procedures to streamline operations and improve efficiency in the front desk area.
Event Management: Coordinating and overseeing events hosted at the hotel, ensuring smooth execution and customer satisfaction.
Community Relations: Building positive relationships with the guest, businesses, and stakeholders to enhance the hotel's reputation and support business growth.
Resort Initiative: Work with Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

WHAT YOU MUST HAVE:

Either a bachelor’s degree in hospitality, management, or a related field or 4 years of equivalent work experience.
Two (2) years of experience in the direction and management of employees, in Hotel management, Group Reservations, and Front Desk Lead in a similar hotel environment.

WHAT WILL MAKE YOU STAND OUT:

Guest service recovery initiatives to handle guest complaints.
Strong team management abilities and leadership skills to lead a team.
Strong conflict resolution skills.
Exceptional customer service and interpersonal skills.
Technical knowledge and experience with Opera.
Enjoys helping others and likes to make a good impression.
Can handle multiple tasks at one time.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits including 401K Matching.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Are you ready to Apply today!
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [Click to show email]
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information