Monitoring team performance, “dispatching and following up” during the shift
Escalating problems both internally and externally.
Supporting team members in the improvement of their skills and abilities.
Coaches, counsels, and encourages employees.
Prepare and present regular reports to management
Action plan to achieve the targets
Handles employee questions and concerns
Increasing team productivity & quality.
mentor team members on development best practices and processes
Investigating, and validating the cases.
Training newcomers.
Very good command of English5+ years of contracting experience5+ years of leadership experienceLeadership skillsAbility to multi-task, prioritize and coordinate resourcesStrong problem solving, communication and team skillsEntrepreneurial and go getter spiritExcellent problem-solving and decision-making abilitiesSalesforce knowledgeAnalytical skills