- Perform help desk support for daily activities by ensuring timely and professional technical support for laptops, core applications, and related peripherals.
- Document, track, report and prioritize requests according to established procedures.
- Provide technical troubleshooting, identify request type, diagnose and provide solutions, or escalate complex issues to the appropriate team as required.
- Available to move between companies (rarely).
- Experience in the Ticketing system.
- Solve and support any problem related to printers.
Experience 2 to 4 years in IT field. Technical support and help desk support experience through ticketing systems.Troubleshooting skills (H/W and S/W)Experience supporting desktop computers and laptops.Bachelor's degree in computer science or related field