Roles and Responsibilities
Responsible for alarm monitoring and escalation , restoration and
information
Alarm Monitoring for all Tx& IP Nodes for 24/7 capture and
escalate to responsible team by opening TT on time as per SLA.
Responsible of Tx& IP Nodes fault escalation :
- TT quality ; Escalate on time and accuracy
- Send SMS on time ,voice call , email
- Update on time with proper information in ows and via
SMS;
- Closing on time with right root cause
Inform shift Leader about L1 and important outage within 5 MIN
and update him/her every 30 min,
Rectify all Tx& IP Nodes alarms as per 1st line support capability
Responsible for CRs surveillance quality:
- Monitor from beginning and end the CR
- System healthy checking has been done when CRs are
finished
- Report CR status in ows when CRs are finished
- TT created when CRs time expired and there was faulty
Daily report (Exco that should be update in daily base, morning
evening that should be update for sending report)
Making follow-up on every outage, end to end and close TTs with
clear RCA.
Handover report
Access control with subcontractor
Attended to all training and process review
Checking related emails (personally and group email)
Skills
Skills
Excellent communication skill
Ability to manage and monitor all alarm related to Tx& IP
Strong team development and leadership skills Excellent team player
Ability to teach others
Time Management
Excellent reporting skills
Experience
at least 3 years related work experience in telecom network operation
and maintenance or 1 years experience with Huawei
Familiar with Tx&IP
Familiar with Huawei digital service platform and tools
Education
3/4 year university degree in Telecom or Computer Science
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Other Requirements
Ability to work off hours depending on Network outages and
customer requests
Ability to work day and night per shift
24x7 availability to support after office hours, and be able to relocate
with in the country
Very good communication skill, Oral and write English
Familiar with office standard packages (Word, PowerPoint, etc)
Key Interfaces
L1 Manager
L2 Manager
Customers
Shift Manager
Job Grade
Low