What you will do:

• Customer booking and dialogue.
• Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact. Responsible for customer and production planning including giving price information. 
• Work order admin.
• Responsible for all work order administration including invoicing of Warranty/Goodwill, Insurance cases and Leasing companies. However, Workshop Support function must provide help for the PST.
• Handle rental car keys for workshop customers.
• Responsible for booking rental/ courtesy for workshop customers, as well as handling the keys for both outgoing and incoming cars.
• Identify parts.
• Responsible for identifying and ordering of parts, together with Workshop Support if needed. 
• Service, Repair and Fault tracing.
• Responsible for following Volvo methods when performing all types of jobs in the workshop. 
• Responsible for following local workshop standards and routines.
• Value added service sales.
• Advising customers on the ongoing campaigns.
• Offer value added service to customers. Ensuring high rate of accessories, tinting, tires, batteries, coatings, paint protection and smart repairs contracts are sold to aftersales customers.
• Install accessories and Perform PDS.
• Responsible for performing PDS and installing accessories for customers as well as the sales department.
• Refurbish used cars.
• Responsible for refurbishing used cars with a work order based on the car evaluation provided by the sales department.
• Perform Extended Core Service (ECS) (1 technician specialist Paintless Dent Repair (PDR) and Reconditioning).
• At least one PST should be able to perform PDR and reconditioning in order to ensure that the workshop can provide everything that the customer wants.
• Perform Car Wash.
• Responsible for performing external car wash on workshop customers' cars.
• Technical reports (Volvo)
• Responsible for reporting faults or deviations in the Volvo systems to Volvo. This to ensure that corrective actions can be taken.
• Attend daily meeting and contribute to continuous improvement through identification of problems 
• Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyone's attention and solving them together with team. 
• Customer follow-up.
• Responsible for following up on the customers a few days after the workshop visit. Play a crucial role to fix the customer vehicle for the first time with dealer standards.
• Keep the PST engagement score of over 90.
• Knowledge of Standard Operating Procedures and problem-solving skills in resolving repair jobs.
• Capability to handle Special tools and equipment.
• Capacity for E Learning and training and development plans.
• Ability to use workshop manuals and understand wiring diagrams.

Skills

Required Skills to be successful:

1.- Automotive experience.

2.- Technical skills. 

3.- Experience with service and maintenance in the workshop.

4.- Customer management experience.

What equips you for the role:

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering. 
• 4 to 5 years overall experience as Technician and service advisor in automotive dealership. 
• Basic knowledge of Electric Vehicles. 
• Technical skills, customer relationship management skills and user skills in tools and equipment.
• Proficient in Microsoft Office