Company Description Lumiera Plus Clinics is a healthcare provider focused on delivering high-quality medical and wellness services to a diverse patient community. The clinic emphasizes professional, compassionate care and a welcoming environment for patients and visitors. Team members work collaboratively to ensure efficient clinic operations and a positive patient experience. Lumiera Plus Clinics values reliability, clear communication, and respect in every interaction. The organization offers opportunities for growth and learning within a supportive clinical setting.
Role Description This is a full-time, on-site Receptionist role based at Lumiera Plus Clinics in Qesm El Zamalek. The Receptionist will be responsible for greeting patients and visitors, managing check-in and check-out processes, and directing individuals to the appropriate departments or providers. Daily tasks include answering and routing phone calls, scheduling and confirming appointments, maintaining patient records, and handling basic clerical duties such as filing, scanning, and data entry. The role also involves responding to inquiries, supporting patients with forms and documentation, and coordinating with clinical staff to ensure smooth patient flow. The Receptionist is expected to maintain a professional front-desk presence, protect patient confidentiality, and uphold clinic policies and standards.
Qualifications

• Candidates should possess strong Receptionist Duties and Clerical Skills, including appointment scheduling, record keeping, and front-desk administration.
• Candidates should possess excellent Communication skills, both verbal and written, to interact effectively with patients, visitors, and team members.
• Candidates should possess solid Customer Service skills to provide a courteous, supportive, and patient-focused experience.
• Candidates should possess professional Phone Etiquette and the ability to manage multiple calls and inquiries efficiently.
• Previous experience in a clinic, hospital, or customer-facing environment is preferred, along with basic computer proficiency (e.g., EHR systems, email, office software).
• Strong organizational skills, attention to detail, reliability, and the ability to manage multiple tasks in a busy setting are beneficial.
• High school diploma or equivalent required; additional training in healthcare administration or front-office operations is an advantage.