Job Title: Customer Service and Account Manager Sector: Internet Services Networks and Distribution Location: Giza, Al-Lebini, Faisal Employment Type: Full-time Target Audience: Females only About the Job: We are looking for a tactful and energetic Customer Service and Account Manager to join our team, to perform tasks related to direct communication with clients and subscribers, follow up on their subscriptions and renewals, and coordinate and resolve technical issues by communicating with the field support team to ensure the best service experience. Duties and Responsibilities: Receive subscriber inquiries and complaints via phone and WhatsApp and handle them professionally and promptly. Manage and follow up on current subscriber accounts (renewal dates, invoices, and service outage statuses). Record technical breakdown tickets and coordinate directly with technicians to follow up on problem resolution and notify the client. Periodically communicate with clients to measure satisfaction levels and build a strong and continuous relationship with them. Present appropriate upgrade packages and offers to current subscribers to increase their service efficiency. Organize and accurately maintain client data and payment statuses on the internal system. Job Requirements: Higher or above-average qualification. Previous experience in customer service, account management, or Internet Service Provider (ISP) companies and distributors is preferred. Proficiency in using basic computer programs (Word, Excel) and dealing with messaging platforms. Excellent communication and listening skills and the ability to deal calmly and tactfully under the pressure of complaints. Commitment to schedules and the ability to organize daily tasks and follow up on details. It is preferred that the residence is close to the work area.

Additional Details

• Number of vacancies: 5
• Shift system: Morning and evening
• Benefits: Health insurance, social insurance, overtime