Part of our Front Office team on our River vessels, the Guest Service Agent To always provide guests with friendly, personalized front-desk service, including concierge services, 24 hours a day in a manner consistent with Viking River Cruises’ high standard of guest services. This includes but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks. The Guest Service Agent reports to the Guest Service Manager.
- Serve as the main information center for all guests and handle on-board sales transactions
- Handle guest complaints promptly and assist with medical disembarkations
- Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions.
- Minimum 2 years’ experience
- Must maintain confidentiality and discretion
- Extensive walking and standing required
- Fluent in English, with excellent oral & written communication skills