About Us

Golden Developer Technology Systems (GDS) is a software and technology company based in El-Shorouk City, Cairo, delivering enterprise solutions including visitor management, HR & time attendance, access control, and video surveillance systems.

We are looking for an experienced Technical Support Engineer (L2/L3) to join our team and support our software products and clients.

Responsibilities

• Provide Level 2 and Level 3 technical support for the company's software systems

• Investigate, troubleshoot, and resolve software and database issues

• Write and execute SQL queries to analyze data and fix problems

• Communicate directly with clients to understand issues and explain solutions clearly and professionally

• Follow up on reported issues until full resolution

• Coordinate with the development team on escalated cases

Requirements

• Excellent communication skills and a professional approach with clients

• Strong problem-solving and analytical skills

Location

El Shorouk City, Cairo – On-site

Requirements

• Minimum 3 years of hands-on experience in software technical support (mandatory)

• Strong SQL skills and experience working with databases

• Ability to understand and support enterprise software systems

• Excellent communication skills and a professional approach with clients

• Strong problem-solving and analytical skills

• Bachelor's degree in Computer Science, IT, Engineering, or a related field

• Good command of English (reading and writing)

Preferred:

• Experience with Light Current systems and access control hardware (controllers, card readers, cameras)

• Living in or near El Shorouk, Badr, or El Obour City