Company Description Amjaad Technology is a leading corporation in IoT and utility management, specializing in smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy usage, and support sustainability goals. Amjaad Technology also develops platforms for community and facilities management in smart cities, enhancing efficiency and resource utilization while streamlining operations. With over 300 successful projects across Egypt, Saudi Arabia, and the UAE, the company’s solutions have positively impacted more than 200,000 people by improving operational efficiency and fostering sustainable communities.
Role Description The Customer Success Team Leader – Software is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading and mentoring a customer success team that supports clients using Amjaad’s software and IoT solutions, ensuring high levels of satisfaction, adoption, and retention. Day-to-day tasks include overseeing onboarding activities, coordinating technical and functional support, managing customer issues and escalations, and collaborating with software development and product teams to address integration and performance needs. The team leader will monitor key success metrics, optimize customer journeys, and identify opportunities for upselling and cross-selling. The role also involves planning and prioritizing team workloads, documenting best practices, and contributing to continuous improvement of processes and tools.
Qualifications

Demonstrated team leadership skills, including coaching, performance management, and motivating cross-functional customer-facing teams. Experience with project management, including planning, task prioritization, risk management, and coordination of internal and external stakeholders. Strong background in software development and object-oriented programming (OOP), with the ability to understand technical requirements and communicate effectively with engineering teams. Hands-on experience with system integration, APIs, and connecting software platforms to IoT or utility management systems. Customer success or customer support experience in a software or Saa S environment, ideally within IoT, utilities, or smart city solutions. Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into clear, user-friendly language. Strong analytical and problem-solving abilities, including the use of data and KPIs to drive decisions and improve customer outcomes. Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field; equivalent practical experience is also valued. Fluency in English; additional language skills relevant to the region are an advantage. Ability to work on-site in Qesm El Maadi and collaborate effectively with local and regional teams.