Digital Relations Team Leader

Tasaheel, one of Egypt's leading financing companies, is hiring a Digital Relations Team Leader across all governorates.

About the Role:
This is a field-based leadership role, not a branch position. The Digital Relations Team Leader manages and supervises a team of Digital Relations Specialists working on the ground, ensuring the team meets its sales and collection targets while maintaining high standards of customer service and compliance.

Key Responsibilities:

• Lead, coach, and motivate a team of Digital Relations Specialists to achieve monthly sales and collection targets

• Monitor team performance and provide regular feedback, training, and on-the-job support

• Oversee the sourcing and onboarding of new customers for the company's financing products

• Supervise the collection of due installment payments from existing customers within the team's portfolio

• Track and report on team KPIs, escalating risks or performance gaps to senior management

• Ensure the team's field activities comply with company policies and procedures

• Support recruitment and onboarding of new team members as needed

Requirements

Requirements:

• Bachelor's degree or equivalent diploma

• Prior experience in sales, collections, or relationship management, ideally within finance, microfinance, or fintech

• Previous experience leading or supervising a sales/field team is preferred

• Strong leadership, coaching, and communication skills

• Comfortable working in the field and managing a team spread across multiple locations
  

Benefits:

• Medical and social insurance

• Fixed salary + commission

• Annual incentives