Generic Responsibilities Ensure dissemination of Swift Management policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of……. in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.
Business Acumen Key Responsibilities Manage the overall movement of the incoming and outgoing Swift messages (Branches/ Bank functions, Correspondent Banks, Financial Institutions…etc) and make the necessary decisions with the competent units for execution. Manage the operations security by managing all the Swift users in the Bank. Manage the overall messages traffic to ensure that all the messages are routed properly and suspense queues are always clear. Monitor rejected messages and routed to the concerned unit. Manage all the messages for the purpose of preventing any delay, deletion or connectivity issues. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Manage the reconciliation of all the incoming and outgoing messages. Manage the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Follow up syndication loan messages with coordination with the related functions with no downtime. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Oversee the related UAT testing and review the results to ensure correct implementation. Supervise & ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.