We are seeking an experienced Program Manager to provide comprehensive operational leadership, governance, and oversight for our Patient Support Programs (PSP). In this role, you will lead end-to-end service delivery—managing cross-functional stakeholders, financial operations, vendor performance, quality standards, and strict pharmacovigilance (PV) compliance.
Key Responsibilities
Governance & Project Leadership: Direct overall project governance, planning, staffing, onboarding, and training. Monitor program KPIs, manage milestones, and drive continuous improvement initiatives.
Vendor & Service Management: Oversee key third-party vendors, including courier operations and laboratory coordination, to ensure seamless operational workflows and compliance with service level agreements (SLAs).
Financial Oversight: Manage program budgets, conduct invoice validation, and ensure accurate contract and financial tracking.
Pharmacovigilance & Quality Management: Maintain absolute audit readiness and quality control. Lead weekly adverse event (AE) reconciliations, CAPA (Corrective and Preventive Actions) implementation, and adhere strictly to PV compliance protocols.
Risk & Issue Escalation: Proactively identify program risks, manage complex issues, and maintain structured risk-mitigation frameworks.
Stakeholder Management & Reporting: Serve as the primary operational contact for internal and external stakeholders, delivering weekly/monthly status reports and maintaining robust program documentation.
Qualifications & Experience
Education: Bachelor’s degree in Healthcare, Life Sciences, Pharmacy, or a related field preferred.
Experience: Extensive hands-on management experience within Patient Support Programs (PSP) or pharmaceutical client-facing operational roles.
Core Competencies: Proven expertise in PV compliance protocols, financial/budget management, third-party vendor coordination (lab/courier), and healthcare project management frameworks.
Skills: Strong leadership, structured risk management, analytical problem-solving, and executive stakeholder communication skills.