Customer Service Specialist???? New Cairo, Cairo, Egypt
We're looking for a Customer Service Specialist to join a global team supporting customers in the banking and payment industry. In this role, you'll be the main point of contact for clients, managing the entire order lifecycle while coordinating with multiple internal teams to ensure successful delivery and an outstanding customer experience.
This is an excellent opportunity for someone with experience in banking, payments, fintech, or financial services, who enjoys working in an international environment, managing complex operational processes, and building strong relationships with customers and cross-functional teams.
What You'll Be Doing
• Act as the main point of contact for customers, receiving orders and providing guidance throughout the entire process.• Manage the end-to-end order lifecycle, from order entry through production, shipment, invoicing, and delivery.• Coordinate with Planning, Project Management, Production, Logistics, and other internal teams to ensure on-time execution and delivery.• Translate customer requirements into clear internal specifications for execution.• Monitor order status and proactively communicate updates to customers.• Handle customer complaints, non-conformities, returns, and product disposal processes.• Prepare shipping documentation and coordinate with freight forwarders to ensure smooth deliveries.• Manage banking documentation related to customs clearance and shipment release.• Prepare monthly operational reports, including month-end closing, invoicing reports, payment alerts, and sales order backlog analysis.• Support financial processes by monitoring customer payments and coordinating follow-up activities.• Manage bid bonds and performance guarantees with banking partners for tender participation and contract execution.• Maintain accurate documentation while ensuring compliance with internal procedures and regulatory requirements.• Build strong relationships with customers, internal stakeholders, and international G+D entities.
What We're Looking For
Technical Skills
• Previous experience in Customer Service, Client Services, Order Management, Supply Chain, or similar operational roles, ideally within the banking, payment, fintech, financial services, industrial, or manufacturing environment.• Experience managing customer orders while coordinating with multiple internal stakeholders.• Previous experience or strong exposure to the payment, banking, fintech, or financial services industry is highly valued.• Knowledge of payment processes, banking operations, financial products, or working with banks and financial institutions is a strong plus.• Knowledge of logistics, shipping documentation, customs, or international trade processes is a plus.• Experience supporting invoicing, reporting, or financial coordination activities is a plus.• Comfortable working with ERP systems and Microsoft Office applications.• Fluent English and Arabic. Soft Skills• Excellent communication and stakeholder management skills (English & Arabic)• Strong attention to detail with a high level of accuracy.• Well-organized, disciplined, and able to manage multiple priorities simultaneously.• Proactive mindset and willingness to learn.
What We Offer
• Opportunity to join a global leader in payment technologies and digital security.• Small and collaborative team based in New Cairo.• Working schedule: Sunday to Thursday, 9:00 AM – 5:00 PM.• Medical insurance program partially subsidized by the company.• Annual performance bonus (approximately one month's salary).• Annual salary review.• Salary paid in Egyptian Pounds with a USD-fixed reference to help protect against inflation.• Company-provided equipment.
Interested? Apply today and let's talk!
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