Company Description
Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines modern technology with a strong focus on empathy, ensuring intelligent, human-centered solutions for clients worldwide. The organization is committed to innovation, future-readiness, and creating supportive work environments for team members. Joining TP means being part of a dynamic, forward-looking company that values growth and adaptability.
Role Description The Technical Support & Sales Representatives role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, team members provide technical support to customers, resolve product and service issues, and guide users through troubleshooting steps. They handle customer inquiries via phone or digital channels, ensuring high levels of customer satisfaction through clear communication and effective problem-solving. Representatives also identify potential sales opportunities, present suitable solutions, and support the closing of sales while adhering to company policies and quality standards. Daily tasks include documenting interactions, following established procedures, collaborating with colleagues and supervisors, and maintaining an excellent level of C1 English communication throughout all customer contacts.
Qualifications

Strong customer-facing skills, including Customer Support and Customer Satisfaction capabilities. Proficiency in Technical Support and Troubleshooting for software, hardware, or service-related issues. Solid Analytical Skills to diagnose problems, interpret information, and recommend effective solutions. C1 level English proficiency (spoken and written), with clear, professional communication. Ability to work on-site in Qesm 1st New Cairo during night shifts and maintain reliability and punctuality. Comfort with sales-oriented tasks, including identifying customer needs and presenting appropriate offerings. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Previous experience in technical support, customer service, or sales is an advantage, but motivated graduates are encouraged to apply.