• Managed customer inquiries, concerns, and complaints through social media chats, ensuring timely and professional support.

• Maintain a deep understanding of the company’s products and services to effectively address customer queries and provide accurate recommendations.

• Identify customer needs and offer relevant products or services, aiming to achieve sales targets or upsell where applicable

• Resolve customer issues promptly and effectively, ensuring a high level of satisfaction by addressing complaints or troubleshooting problems.

• Assist customers with placing, modifying, or tracking orders, ensuring accuracy and timeliness in all transactions.

• Accurately document customer interactions, feedback, and issues in the company’s CRM system for tracking and analysis.

• Adhere to company policies, procedures, and quality standards, ensuring compliance with any legal or regulatory requirements.

• Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution.

• Exhibit professional and empathetic communication, maintaining a positive tone and attitude during interactions.

• Work closely with other team members and departments to escalate complex issues and provide seamless customer service.

Requirements

• Ownership

• Functional Skills

• ideas presentation and Taking initiative

• Continuous Learning 

• Customer Centricity

• Very good knowledge of the different selling techniques

• Determined to achieve the sales target

• Very good knowledge of all the products' features

• Knowledge of all processes followed