About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

This role is primarily a hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). The role is based in the lobby, reception areas across the building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

Working Hours

Core service hours of Guest Services are 07:00-18:00. These hours are covered by the team on a shift rota basis, working Monday to Friday, 40 hours per week.

What Your Day-to-Day Will Look Like

• Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub.
• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Maintain a strong awareness of business activity communicating all updates with team members.
• Communicate to the Guest Services Team Leader/Supervisor any new, ongoing or potential issues and complaints so that they are addressed accordingly.
• Liaise with other departments, namely security, facilities, and hospitality services.
• Ensure security and health and safety procedures are adhered to at all times.
• Ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey.
• Host the main reception area energising the space and creating lasting impressions.
• Provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach.
• Fluency in dealing with both internal and external VIPs to constantly recognise and deliver service excellence.
• Liaise with PA/EA teams, clients and visitors providing excellent customer service – creating “wow” moments when the opportunity arises.
• Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Use empowerment for problem resolution whilst enhancing visitor and client experience.

Desired or Preferred Experience and Technical Skills

• At least 1 year of experience within a front of house role in a corporate environment, 5-star hotel, members club or flagship airline.
• Self-motivated individual committed to service excellence.
• Possesses an operational knowledge of all reception services and standard operating procedures, together with in-house meeting reservations procedures, and other internal/external communication methods.
• Ability to demonstrate empathy, excellent customer service and practical skills.

Required Skills and Experience

• Skilled in guest/client service and confident in striving for excellence.
• Operational knowledge of all reception services and standard operating procedures.
• Excellent organisational skills and good attention to detail.
• Computer literate including MS Office.
• Ability to use own initiative and take ownership.
• Professional and high standard telephone etiquette.
• Excellent and positive “can do” attitude and a great team player and supporter.
• Able to work in a busy and pressurised environment providing a discreet and personalised service.

Location

On-site – Cairo, Egypt

Additional Information

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Opportunity Employer Statement

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.