Company Description COB Solution supports medical providers by improving operational efficiency, streamlining workflows, and delivering innovative solutions that enhance patient care. The organization focuses on helping healthcare teams work more effectively, reduce administrative burdens, and allocate more time to patient-focused activities. By combining technology and process optimization, COB Solution aims to accelerate growth for medical practices and healthcare businesses. Team members contribute directly to better healthcare outcomes through reliable, high-quality support services.
Role Description The English Customer Service (B2–C1) role at COB Solution is a full-time, on-site position based in El Maadi El Gadida. The role involves handling inbound and outbound customer inquiries in English via phone, email, and chat, providing accurate information and resolving issues in a timely, professional manner. Daily tasks include clarifying customer needs, documenting interactions in internal systems, and following established procedures to ensure consistent, high-quality service. The individual will collaborate with internal teams to escalate and resolve complex cases, support process improvements, and maintain service standards aligned with healthcare clients’ expectations. The position also includes participating in ongoing training, applying feedback to improve performance, and supporting a positive, service-oriented team environment.
Qualifications

Strong English communication skills (B2–C1 level) for clear, professional verbal and written interactions with customers and colleagues. Customer Service experience with a focus on active listening, problem-solving, and maintaining a courteous, patient-centered approach. English Teaching or Training experience beneficial for supporting peer learning, onboarding new team members, or explaining processes clearly. Translation skills in English and another language are an advantage for assisting diverse customer groups and clarifying complex information. Additional qualifications such as prior work in healthcare or contact centers, familiarity with CRM systems, and strong time-management and organizational abilities. Ability to work on-site in El Maadi El Gadida, collaborate in a team environment, and adapt to structured procedures and performance targets.