We are looking for an experienced and results-driven Area Supervisor to manage and develop business operations across Sharqia Governorate. The role will be responsible for supervising field teams, expanding the company’s merchant/agent network, achieving business targets, and ensuring high-quality service and operational compliance.

Key Responsibilities

• Manage and supervise field sales/operations activities across the assigned area in Sharqia.

• Lead, coach, and monitor the performance of field representatives and team members.

• Achieve monthly and quarterly targets related to merchant/agent acquisition, activation, transactions, and revenue.

• Identify and develop new business opportunities and potential merchants/agents within the territory.

• Build and maintain strong relationships with merchants, agents, and key local partners.

• Monitor market activity, competitors, pricing, and customer behavior and provide regular market insights.

• Ensure proper onboarding, activation, and continuous engagement of merchants/agents.

• Track team KPIs and prepare regular performance reports for management.

• Conduct regular field visits to ensure team productivity and operational quality.

• Ensure compliance with company policies, KYC requirements, operational procedures, and applicable FinTech regulations.

• Coordinate with Sales, Operations, Customer Support, Risk, and Compliance teams to resolve field issues.

• Identify operational challenges and implement corrective actions to improve performance and customer experience.

• Manage the area efficiently and ensure optimal coverage of the assigned territory.

Requirements

Requirements

• Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.

• 2–4 years of experience in sales, field operations, merchant acquisition, fintech, payments, telecom, FMCG, or a similar industry.

• Previous experience supervising or leading a field team is preferred.

• Strong knowledge of the Sharqia market and local business environment.

• Strong leadership, communication, negotiation, and problem-solving skills.

• Target-oriented with strong analytical and reporting abilities.

• Good knowledge of MS Office, especially Excel.

• Ability to work extensively in the field and manage a geographically distributed team.

• Valid driving license is a plus.

Key Performance Indicators (KPIs)

• Merchant/Agent acquisition and activation.

• Transaction volume and value.

• Monthly target achievement.

• Team productivity and attendance.

• Merchant/Agent retention and engagement.

• Territory coverage and new business growth.

• Operational and compliance quality.

• Customer and merchant satisfaction.

Location

Sharqia Governorate, Egypt

Reporting To

Area/Regional Manager