Company Description i Qor is a global customer experience provider supporting leading brands across industries as a portfolio company of Mill Point Capital. With 45,000 team members in 10 countries, i Qor combines three decades of operational expertise with AI-driven innovation to enhance every stage of the customer lifecycle. Through its Grow, CXBPO, and infinity AiQ delivery pillars, the company offers scalable solutions that strengthen customer acquisition, engagement, and retention. i Qor is powered by advanced analytics and a people-first culture that turns customer interactions into measurable business results. Recognized as a Great Place to Work® and a leader in CX excellence, i Qor provides growth opportunities in an inclusive, performance-focused environment.
Role Description This is a full-time, on-site role based in Cairo, Egypt for a French Speaker (B2–C1). The role focuses on handling customer inquiries and support requests in French via phone, email, chat, and other communication channels. Daily responsibilities include resolving issues, providing accurate information about products and services, and documenting interactions in internal systems. The role also involves collaborating with colleagues and supervisors to meet performance targets, adhere to quality standards, and follow established procedures. Team members are expected to maintain a professional, customer-focused attitude, contribute to a positive work environment, and participate in ongoing training to improve language, product, and CX skills.
Qualifications
Strong French language proficiency at B2–C1 level, with clear speaking, writing, and comprehension skills. Good English communication skills for internal coordination and training. Customer service and contact center skills, including active listening, problem-solving, and empathy. Ability to navigate computer systems, CRM tools, and omnichannel platforms efficiently. Attention to detail and accuracy in data entry, documentation, and following workflows. Resilience and adaptability when working with performance metrics, shifting priorities, and diverse customers. Availability to work full-time on-site in Cairo, Egypt, including flexible shifts as required. Previous experience in customer support, CX, or BPO environments is an advantage. High school diploma or equivalent required; post-secondary education in business, languages, or related fields is preferred. Commitment to a respectful, inclusive workplace and alignment with i Qor’s people-first culture.