Company Description El Sewedy – AHMED SADEK 1983 is a longstanding global leader in the electrical and equipment industry, founded in 1938 and recognized for its reliability and performance. Over more than 85 years, the brand has built a strong customer base through high-quality, innovative products and solutions, including cables and wires, electrical systems, lighting solutions, tools, and more. The company emphasizes sustainability and social responsibility, working to reduce environmental impact while supporting the communities it serves. Its commitment to excellence, innovation, and sustainable practices shapes its products, initiatives, and partnerships. El Sewedy – AHMED SADEK 1983 aims to empower customers and stakeholders to excel in their fields and contribute positively to the world. Role Description The Product Support Engineer is a full-time, on-site role based in New Cairo, responsible for providing technical and product-related assistance to customers and internal teams. Day-to-day tasks include diagnosing and resolving product issues, guiding customers through troubleshooting steps, and documenting solutions for recurring problems. The role involves collaborating with engineering, quality, and sales teams to escalate complex cases, relay product feedback, and support continuous improvement. The Product Support Engineer will prepare technical reports, maintain support documentation, and contribute to knowledge bases and training materials. This position also requires proactive communication with customers to ensure timely resolution, high satisfaction, and adherence to company standards. Qualifications Strong Product Support expertise, with experience handling electrical equipment or related technical products. Demonstrated Customer Support skills, including clear communication, empathy, and professional follow-up. Technical Support capabilities, with hands-on experience in diagnosing and resolving technical issues. Solid Analytical Skills, with the ability to interpret data, identify root causes, and propose effective solutions. Advanced Troubleshooting abilities for hardware, software, and system-related product challenges. Bachelor’s degree in Electrical Engineering, or a related technical field. Familiarity with electrical systems, industrial equipment, and safety standards is highly beneficial. Proficiency in using support tools, ticketing systems, and technical documentation platforms. Ability to work on-site in New Cairo, manage multiple cases, and collaborate with cross-functional teams. Exp 0-1 Year