The Rooms Division Manager is responsible for overseeing all operations related to guest accommodation, ensuring exceptional guest service and efficient management of the front office, housekeeping, and guest services departments. The role focuses on maximizing room revenue, maintaining high service standards, and ensuring smooth coordination between departments.
Responsibilities
- Supervise daily operations of Front Office, Housekeeping, Reservations, and Guest Services.
- Ensure rooms are clean, properly maintained, and ready for guests.
- Monitor occupancy levels and coordinate room availability.
- Maintain high standards of guest satisfaction and service quality.
- Handle guest complaints, requests, and special arrangements.
- Ensure VIP guests receive personalized services.
- Monitor guest feedback and implement improvements.
- Work with the Revenue Manager to optimize room pricing and occupancy.
- Monitor room revenue, departmental expenses, and budgets.
Desired Candidate Profile
- Bachelor s degree in Hospitality Management, Hotel Management, or Business Administration.
- 5 8 years of experience in hotel operations (preferably in front office or housekeeping).
- Previous supervisory or managerial experience.
- Leadership and team management
- Excellent communication and interpersonal skills
- Problem-solving and decision-making
- Customer service excellence
- Budgeting and financial management