An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Responsibilities

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team

Desired Candidate Profile

Education: Bachelor s Degree in Hospitality Management

Experience: 3 5 years

Diploma or degree in Hospitality Management or related field

Housekeeping and hygiene certifications are an advantage

Minimum 7 10 years in hotel housekeeping

At least 3 5 years in a supervisory or executive housekeeping role

Strong leadership and organizational skills

Excellent attention to detail

Budgeting and inventory management

Guest service and communication

Ability to manage large teams