Jobs / Customer Service Jobs / English Customer Support Specialist

English Customer Support Specialist

On-site Full Time

Etisal international group -

Egypt , Cairo

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Job Details

Employment Full Time

Category Sales

Industry Outsourcing/Offshoring

About the Role

We are seeking a detail-oriented Back Office Agent to join an international account, delivering high-quality support in a professional and structured environment.

This role focuses on managing investor communications, document verification, and administrative coordination. Primary channels include chat and email, with occasional outbound calls as needed. The workflow is organized, efficient, and accuracy-driven.

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Key Responsibilities

· Handle communications via chat, email, and occasional outbound calls
· Process and verify documents and requests
· Coordinate with internal teams to ensure seamless operations
· Maintain accurate records and follow up on pending tasks

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Qualifications

· Bachelor's degree
· English B1+ (Required)
· Proficiency in computer usage
· Team-oriented with strong collaboration skills

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What We Offer

· Net salary of 13,000 EGP
· Paid training program
· Rotational shifts
· Professional and supportive work environment
· Social and medical insurance coverage