1. Customer Service & Reception

• Welcome customers in a professional and friendly manner.
• Provide hospitality services and ensure a positive customer experience.
• Direct customers to the appropriate service areas efficiently.
• Answer incoming calls and route them properly.

2. Administrative & Records Management

• Accurately record customer data in the system.
• Send and receive hearing aids and molds to/from the main center, ensuring proper documentation.
• Process and record issuing and receiving vouchers.
• Manage inventory of hearing aids and accessories.
• Ensure all stock transactions are properly documented and maintained.

3. Financial & Coordination Duties

• Handle customer-related financial transactions and ensure accurate recordkeeping.
• Coordinate with doctors, employees, and other branches regarding customer needs.
• Issue hearing aids to representatives for delivery to doctors when required.
• Manage internal branch requirements such as office supplies, promotional materials, and hospitality items.

4. Operations & Support

• Communicate with the main center and other branches to resolve customer issues.
• Assist in branch closing procedures, ensuring safety measures (electricity, water, etc.).
• Support the Branch Manager in collecting data and preparing performance reports.
• Follow all operational procedures and internal work instructions.