HR Service Delivery & Lifecycle Administration

• Oversee day-to-day HR operations covering onboarding, contracts, transfers, promotions, leave management, and offboarding.
• Ensure all employee transactions are processed accurately and within defined service-level agreements (SLAs).
• Manage the maintenance of employee records and personnel files, ensuring accuracy, confidentiality, and audit-readiness.
• Act as an escalation point for complex employee queries and operational issues.

Process, Systems & Data

• Standardize, document, and continuously improve HR processes, workflows, and standard operating procedures.
• Maintain HRIS data integrity, oversee data entry quality, and lead periodic data audits and clean-up.
• Support HRIS configuration, automation initiatives, and digital transformation of HR services.
• Generate HR operational reports, dashboards, and headcount/workforce analytics for management.

Compliance & Governance

• Ensure HR operations comply with prevailing labor law, social insurance, and statutory requirements.
• Maintain and enforce HR policies and procedures, supporting internal and external audits.
• Manage relationships with relevant government authorities and external service providers as required.

Team Leadership

• Supervise, coach, and develop the HR operations team, setting objectives and reviewing performance.
• Allocate workload, monitor productivity, and foster a culture of accuracy and service orientation.
• Partner with HR Business Partners, Talent, Total Rewards, and Finance to ensure seamless service delivery.