Job Description

Roles & Responsibilities

Responsibilities

Key Responsibilities:

The Assistant Manager, People Development is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing, and embedding knowledge.

• Collaborates with hotel leaders (Department Heads, People & Culture Team) to identify and understand learning needs, creating a best-in-class learning approach that balances hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Deliver a high-quality learning solution to business units across the hotel.
• Support the hotel with integrating and administering INES (PeopleHub) as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices, and trends.
• Certifies hotel trainers & facilitators and PD teams to deliver various programs.
• Assisting the PD Manager to manage the programs with agreed budget, select and manage an external consultant, or manage the deployment of an internal consultant.
• Coach and develop the capability within the hotel team; provide direction and inspiration for high standards of excellence.
• Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
• Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
• Conduct on-the-job training and task breakdown training.

Desired Candidate Profile

u>Abilities/Key Competencies/Skills/u>

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s service culture to be responsive, respectful, and deliver a great experience.

Leading Myself

• Positive Orientation.
• Operational Decision Making.
• Self-Development & Management.

Leading Others

• Developing an Empowered Team.
• Leading an Engaged and Diverse Team.
• Communication.

Leading the Business

• Advocating Guest Passion.
• Business Planning and Analysis.
• Business Improvement and Change.

u>Experience/Qualifications/Certificates/Education/u>

• Bachelor degree in a relevant field of work, or an equivalent combination of education and work-related experience.
• Proven experience in PD roles within the hospitality industry.
• Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.
• Highly developed oral and written communication skills.
• Demonstrated proficiency in designing and delivering effective learning programs to multicultural, multi-level audiences.
• Broad understanding of people strategy, including the drivers of organization effectiveness.
• Strong organizational skills; ability to project manage and execute.
• Ability to develop and design new and unique content.
• Multicultural awareness and ability to work with people from diverse cultures.
• Demonstrated teamwork communication, including the ability to coach and deliver feedback in a constructive manner.
• Excellent communication, interpersonal, and team leadership skills.
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.
• Native Arabic speaker and fluency in verbal and written English is essential.
• Prior experience in pre-opening is a plus.