Company Description RAYA Customer Experience (RAYA CX) specializes in next-generation business process outsourcing (BPO) and customer experience management for clients in a variety of industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services, catering to Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Operating from highly competitive and skilled labor markets, the company delivers innovative and integrated solutions supported by advanced technology and continuous improvement strategies.
Role Description This is a full-time, on-site role based in Giza for an English Account Advisor. Responsibilities include managing client accounts, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. You will communicate effectively with customers to provide support and maintain strong relationships, while using analytical skills to offer tailored solutions that meet client needs.
Qualifications Strong customer service and customer satisfaction skills to build and maintain positive client relationships. Excellent communication and interpersonal skills for engaging with customers effectively and professionally. Proficiency in account management and the ability to oversee and optimize client accounts. Strong analytical skills to assess customer needs and deliver effective solutions. Previous experience in a related role or industry is an advantage. Ability to work collaboratively within a team and adapt to dynamic environments. Fluency in English, both written and spoken, is required.