About the Job
Intouch CX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.

About the Role The Compliance Analyst plays a crucial role in evaluating, reviewing, and mitigating risks, ensuring that organizational practices align with client contractual requirements, external regulations, and internal policies and procedures. As Compliance Analyst, You Will… Be responsible for reviewing regulation and legislation changes affecting the company and partnering with operational stakeholders to develop mitigation strategies (i.e., GDPR, TCPA, etc.) Identify, evaluate, and develop plans for mitigationofn necessary compliance requirements Be responsible for completing audits and monitoring adherence as required on both internal and external policies and legislation promptly Work with multiple departments globally to identify, assess, and mitigate operational risks as business needs change Provide insight and recommendations forthe processimprovements that are identified during compliance reviews Prepare reports by collecting, analyzing, and summarizing information Assist external auditors with required documentation as needed Research regulations across various geographies, ensuring the organization is apprised and up-to-date on potential risks, and compliance Ensure other departments are kept informed of changing legislative requirements that affect operations and/or risk identification Maintain professional and technical knowledge by attending educational workshops and establishing personal networks Provide support for other compliance projects as needed As a Compliance Analyst, You Have… 3 years of experience in an audit or compliance function Strong communication skills to effectively interact with diverse groups of people Advanced written abilities to write the required reports Strong analytical, critical thinking, and problem-solving skills Ability to research and source information for review Superior attention to detail Excellent time and project management skills Ability to work in a fast-paced and time-sensitive environment Adaptable to change and innovation