Position: Quality Assurance Team Lead

Department: Quality- Customer Service

Location: Sheikh Zayed,Giza

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Ring every doorbell, everyday.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

Responsibilities

1. Provides statistical and performance feedback and coaching on a regular basis to each team member
2. Addresses disciplinary and/or performance problems according to company policy
3. Shares continual responsibility for deciding how to manage the quality analysts, ensuring audits are carried out efficiently and effectively
4. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
5. Responsible to manage and record disciplinary actions (Warning, Briefings) With regards to Performance, company policies, Deliverables of the reporting team and decisions related to corrective actions
6. Submit regular reports to management and seek new ideas and strategies to improve performance at the center
7. Assists management with hiring processes based on the requirements/ Skillsets required for the operations and Processes

Requirements

1. 2+ years of proven experience as a Quality Lead or relevant role, preferably in a multi-language non voice global customer service environment
2. Thorough knowledge of QMS
3. Great attention to detail and a result driven approach
4. Excellent numerical skills and understanding of data analysis/statistical methods
5. Self-motivated, energetic person ready to make a change
6. Excellent handling skills, team management and communication skills
7. Good knowledge of MS Office
8. Fluent in English and Arabic (written and oral)

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.