Accountabilities:

• Sales Achieve sales targets for all bank’s products as per branch business objectives
• Sales opportunities Maximize opportunities to sell additional products and services to the existing & potential Customers
• Products Explain products and services to customers in order to achieve sales
• Priority customers Maintain strong relationships with priority customers.
• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
• Complaints Resolve issues and complaints from customers; escalate issue when outside authority
• Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc
• Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed
• Work supervision Supervise all CSR's daily activities.
• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks.
• Compliance & AML: AML duties for opening accounts /update KYC … etc.

Education & experience

• Bachelor’s degree or higher diploma in banking
• Minimum of 5 years in a branch role, typically CSR
• Sales experience
• Experience of handling and customer transactions and requests