Job Purpose:

Ensures the reliable performance of ERP systems. Troubleshoots and resolves any related issues, user access or other requests. Participates in projects to gather user requirements, design, configure, test and implement the modifications on the system and follow up on the applications.

Duties and responsibilities:

• Identify system issues, detect errors, and resolve them promptly.
• Create up new users and give them access according to their job roles and level of authority
•  Collaborate closely with all stakeholders to comprehend business requirements and propose enhancements to the implemented processes within the system.
• •Train new and existing employees on the system, covering department-specific SOPs, financial authority matrix, and workflow.
• Support the development and implementation of an ongoing training programs to assist in the evolution of the system.
• To be familiar with the system's standard procedures in order to effectively address user issues and fulfill their requests.
• Ensure efficient system support, maintenance, and ongoing follow-up to enhance end-user productivity and efficiency.
• Review and manage user approvals and system roles at each level, taking into account their respective responsibilities. 
• Assist in improving the system structure, accuracy, and effectiveness of the database, as well as developing the existing setup and reporting systems. 
• Implement and provide support for necessary system modules, including installation, configuration, and maintenance of an up-to-date database with all required data.