Community Manager

ََََ - Egypt - Egypt

 

NOK HC is hiring #Community_Manager for one of the biggest media & advertising agencies originally located in France.

Job Description:

  • Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints.
  • Engage with and respond to users within agreed client SLA via Arabic and English responses.
  • Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required.
  • Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner.
  • Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts).
  • Translate content in both Arabic and English.
  • Stay up to date on current platform updates and publishing features.
  • Formulate daily, weekly, and monthly reports on the performance of social ads.
  • Vary tone of voice within community management responses based on context, platform, and brand.
  • Develop sentiment reports based on user queries and complaints observed through community management.

Bachelors degree in communication, journalism, business, or any related field.Ideally 1-2 years agency experience in a similar role.Excellent - Fluent written and verbal communication skills in Arabic and English.Moderate knowledge of the different social media post formats.Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal.
Post date: 10 September 2024
Publisher: Wuzzuf .com
Post date: 10 September 2024
Publisher: Wuzzuf .com