NOK HC is hiring #Community_Manager for one of the biggest media & advertising agencies originally located in France.
Job Description:
- Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints.
- Engage with and respond to users within agreed client SLA via Arabic and English responses.
- Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required.
- Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner.
- Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts).
- Translate content in both Arabic and English.
- Stay up to date on current platform updates and publishing features.
- Formulate daily, weekly, and monthly reports on the performance of social ads.
- Vary tone of voice within community management responses based on context, platform, and brand.
- Develop sentiment reports based on user queries and complaints observed through community management.
Bachelors degree in communication, journalism, business, or any related field.Ideally 1-2 years agency experience in a similar role.Excellent - Fluent written and verbal communication skills in Arabic and English.Moderate knowledge of the different social media post formats.Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal.